Refund & Cancellation Policy

Pro Cloudify and User Agreement

By registering with Pro Cloudify, you agree to the following terms and conditions:

1. Domain Registration and Renewal Policy

Non-Refundable Policy:

• All domain registrations and renewals are strictly non-refundable. Once registered or renewed, they cannot be modified, canceled, or refunded under any circumstances.
• Exception: In the rare case that a domain registration fails due to a WHOIS error, you may request a refund. Note: In this case, you will receive your refunded amount excluding any payment gateway charges.

Email Verification Requirement:

• You must verify the email address associated with your domain registration within 7 days. Failure to do so will result in suspension of your domain.
• Pro Cloudify will not be responsible for interruptions, losses, or issues caused by suspension due to non-verification.

2. Web Hosting Refund Policy

14-Day Refund Policy:

• We offer a 14-day full refund policy for the following hosting plans: Budget Hosting, WordPress Hosting, Ecommerce Hosting, Premium Hosting. If you are not satisfied within the first 14 days of your initial purchase, you may request a full refund.
• This refund policy only applies to new hosting account purchases.
• Renewals and upgrade plans are non-refundable.
• Once a refund is processed, the associated hosting service will be terminated immediately.
• For n8n, sGTM Hosting & Business Email Hosting, refunds are not allowed while your system is running. Refunds will only be considered in the case of service unavailability due to server issues.

Refund Processing Timeline:

• Approved refunds will be processed within 7 to 10 working days.

Refund or Cancellation Request:

• To request a refund or service cancellation, you must create a support ticket. Click here to create a ticket.

Hosting Plans with Domain Offers

• For hosting plans that include a free or discounted domain offer:
  • If a refund is requested, the cost of the domain will be deducted from the refundable amount.
  • The domain fee deduction will be based on Pro Cloudify’s standard domain pricing.
  • The domain will remain registered under your name, adhering to the non-refundable policy.