Refund & Cancellation Policy
Pro Cloudify – Terms of Refunds, Cancellations & Service Agreement
Pro Cloudify and User Agreement
By registering with Pro Cloudify, you agree to the following terms and conditions:
1. Domain Registration and Renewal Policy
Non-Refundable Policy:
- All domain registrations and renewals are strictly non-refundable. Once registered or renewed, they cannot be modified, canceled, or refunded under any circumstances.
- Exception: In the rare case that a domain registration fails due to a WHOIS error, you may request a refund. Note: In this case, you will receive your refunded amount excluding any payment gateway charges.
Email Verification Requirement:
- You must verify the email address associated with your domain registration within 7 days. Failure to do so will result in suspension of your domain.
- Pro Cloudify will not be responsible for interruptions, losses, or issues caused by suspension due to non-verification.
2. Web Hosting Refund Policy
14-Day Refund Policy:
- We offer a 14-day full refund policy for the following hosting plans: Budget Hosting, WordPress Hosting, Ecommerce Hosting, Premium Hosting. If you are not satisfied within the first 14 days of your initial purchase, you may request a full refund.
- This refund policy only applies to new hosting account purchases.
- Renewals and upgrade plans are non-refundable.
- Once a refund is processed, the associated hosting service will be terminated immediately.
- For n8n, sGTM Hosting & Business Email Hosting, refunds are not allowed while your system is running. Refunds will only be considered in the case of service unavailability due to server issues.
Refund Processing Timeline:
- Approved refunds will be processed within 7 to 10 working days.
Refund or Cancellation Request:
- To request a refund or service cancellation, you must create a support ticket. Click here to create a ticket.
Hosting Plans with Domain Offers
- For hosting plans that include a free or discounted domain offer:
- If a refund is requested, the cost of the domain will be deducted from the refundable amount.
- The domain fee deduction will be based on Pro Cloudify’s standard domain pricing.
- The domain will remain registered under your name, adhering to the non-refundable policy.
3. Abuse Policy and Service Termination
- Pro Cloudify reserves the right to terminate any domain and hosting services immediately without prior notice if:
- Any form of abuse is detected from your account.
- Your services are used for illegal activities.
- Your services violate our terms of service.
- In cases of termination due to abuse, no refunds will be provided for any remaining service period.